# MANUFACTURING

## CASE STUDY

**Industry**: Rubber  
**Location**: Missouri  
**Year**: 2015 - Present

## PROJECT RESULTS

**20% annual revenue growth** with **50% reduction** in average workload for the owners while improving product quality and increasing margins.

### SITUATION

A family-owned manufacturer of rubber and plastic products since 1994, known to its customers for their production quality and knowledge, struggling to maintain their standard of excellence as they grow.

### CHALLENGES

- Work instructions and previous run data were kept on paper and difficult to access  
- Data insights and measurements were missing or time-consuming to produce  
- Job scheduling conflicts were preventing on-time deliveries  
- Staff was experiencing overlapping tasks and unclear goals and deliverables  
- The four software programs for ordering, vendor interaction, receiving and shipping, usage, and production were not integrated

### SOLUTIONS

- Implemented JobBOSS with custom built modules  
- Built a cloud-based web application to generate estimates and quotes tied into real-time data. Customized their ERP system by building a process SPC job quality control system that captures current data and displays historic data.  
- Automated quoting production directly into instantly-generated editable Word documents and PDFs  
- Created a drag-and-drop scheduling tool that helped visualize the shop schedule live based on actual production speeds  
- Calculated supplies and raw material requirements dynamically based on scheduled work to provide insights to the shop floor  
- Implemented Search Engine and Social Media Marketing

### SCRAP RATE WAS DECREASED BY 7% TO <1%

a savings of $57K per year, 2% of revenue or 11% of materials

### NON-CONFORMANCE RATE WAS REDUCED BY 82%

resulting in higher confidence of quality for customers

### QUOTE TURNOVER TIME WAS LOWERED BY 70%

by completely eliminating non-quote related work such as formatting, text editing, and retyping

### LABOR EFFICIENCY INCREASED BY 7%

### INCREASED SITE TRAFFIC AND BUSINESS EXPOSURE

### PROVIDED 2X ROI FOR AD SPEND

### TRAFFIC RESULTED IN AN ADDITIONAL 20 NEW LEADS PER MONTH