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TRAINING / SERVICE

CASE STUDY

Industry: Education Management
Location: Oregon
Year: 2016 - Present

PROJECT RESULTS

Drastically improved operation efficiency and grew sales in the most profitable business unit

SITUATION

A construction and manufacturing safety training company for heavy machinery looking for ways to grow the business through streamlined operation.

CHALLENGES

  • All onsite training and testing were paper-based, which was both time-consuming and left room for mistakes.
  • Classes had unsatisfactory enrollment rate.
  • Online materials sales (high margin for client) were unsuccessful.

SOLUTIONS

  • Created a mobile tablet application for on-site safety training and practical examinations.
  • Carried out digital marketing activities to increase traffic and sales, focusing on high margin business.

Results

  • Onsite examinations was shortened to only 5 minutes, from the previous 1.5hr.
  • Back-office data entry work was reduced by 80%, with the integration of the CRM system.
  • 60% Ecommerce Revenue Increased in one year.
  • 68,000+ Material sales in 2016 (best materials sales year in the past 3 years).
  • Increased leads significantly through Paid Search (41% of traffic and 50% of leads).
  • Expanded target customer coverage implementing Spanish language campaign with 3x average click-through rate.

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